Frequently Asked Questions
Neighborhood Storage Center wants you to know how storage works so you can have a great self-storage experience and can help you with all your storage needs. Here are answers to some common questions.
I'm not sure what size unit I might need? How can I determine the size?
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NSC has many sizes of dry storage, climate controlled and outside parking for your boat, RV or automobile. There is a feature on our website to help you find the best size for your needs, and our knowledgeable staff will be more than happy to assist you with any questions you may have.
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What do I need to rent the FREE truck?
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To rent the free truck you will need to be at least 21 years old, have a current drivers license, current insurance card with the person's name on the card that is renting the truck, a $100.00 cash deposit or you may use your credit card. The rental times for the truck are 9:00am-4:30pm or 5:00pm-8:30am Monday-Saturday and 10:00am-3:00pm or 3:30pm-8:30am on Sunday.
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Will I get an invoice in the mail?
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Neighborhood Storage does send an invoice by email free of charge. If you request a mailed invoice there is $1.00 charge for this service.
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Climate vs. Non-Climate Controlled Units?
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Here are some things to think about when considering climate controlled storage vs. traditional non-climate controlled storage.
- Drive up access is available with traditional non-climate controlled units, but climate controlled units are located in an enclosed building and you must carry your belongings down a hallway to access your unit.
- Climate controlled storage keeps your belongings in a defined temperature range, whereas non-climate storage is subject to changing temperatures.
- Climate controlled storage also keeps your belongings from the effects of high humidity. Dry storage is sometimes subject to damp conditions.
- By use of an interior hallway, climate controlled units have less dust accumulation than non-climate storage and are insulated from the outside conditions.
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I need help with moving in, do you know anyone who can help?
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Each NSC location has a list of professional movers to help you with all of your moving needs. We also offer a FREE moving truck with move in. Just ask your site manager for details.
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Can the FREE truck be taken out of state?
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No, I am sorry but the truck must stay in the local area.
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I am new to the area. Is there anywhere I can obtain information about my new neighborhood?
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Each facility has FREE maps of Marion County in each store to help you acclimate yourself to the area. There are some helpful links on our website to local resources.
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What does the admin. fee cover?
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It covers the processing of your paperwork, pest control and we add rat bait just as a precaution.
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Can a Semi deliver my furniture into your storage units?
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We have 13 locations to choose from at Neighborhood Storage and five locations offer enough room for a Semi to maneuver through the property.
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If the free truck is rented we now offer U-Haul trucks at four of our locations.
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The locations in, Belleview, Maricamp and Hwy 326 offer the U-Haul truck rentals, we offer 14, 17 and 26 foot moving trucks and you can rent them for a 24-hour period.
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Each store sells all your boxes and moving supplies for a one stop shop to move into our storage facilites.
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This is very convenient so you can rent your storage unit, purchase boxes and moving supplies and book the free truck from one location, no need to waste time running all over town looking for moving supplies. Our prices are very competitive.
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Why use damp rid?
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Damp Rid is important for non-air conditioned and air conditioned units because it not only absorbs extra moisture from the air it prevents mold and mildew stains, reduces allergens and eliminates odors.
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We now answer the phone seven days a week for your convenience and service.
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Store #1 located on 25th and 3rd is open Sunday from 10:00am-4:00pm for your convenience to move in a new unit, pay your storage rent, rent the truck or just to ask someone a question regarding your unit.
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What is the free truck?
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We offer a 15 foot box truck complimentary for one time within the first two weeks of moving into a storage unit. If you wish to use the truck at a later date while a customer, there are 1/2 day and full day rental rates. Reservations should be made a few days ahead of time to guarantee availability. The truck is to be picked up and returned to NSC #1 located on 25th and 3rd.
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Does Neighborhood Storage Center provide a lock for the storage space? Does anyone else have a key?
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You can purchase a new, packaged lock at your local Neighborhood Storage Center. No one else has a key to that lock.
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How do I pay my monthly bill?
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At Neighborhood Storage Center we give you several options to make your monthly payment. We can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month and even debit your checking account automatically at some locations. You can pay online at www.neighborhoodstorage.com. And you can always go to your Neighborhood Storage Center location to pay your bill.
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Am I renting the space month-to-month or am I on a long term lease?
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Your contract is a month-to-month agreement with Neighborhood Storage. You can move out whenever you want. However, NSC does offer an incentive for paying long term.
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Do you offer RV/boat/car/motorcycle parking?
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Neighborhood Storage Center offers parking for RVs, boats, cars and motorcycles at several locations. You can call 1.866.766.6482 for more information on outside parking.
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