FAQ for our self storage units

Frequently Asked Questions

Neighborhood Storage wants you to know how storage works so you can have a great self-storage experience. We can help you with all your storage needs. Here are answers to some common questions.

Pay online with Neighborhood Storage
I'm not sure what size unit I might need? How can I determine the size?

NSC has many sizes of self storage, including temperature-controlled units and outside parking for your boat, RV or automobile. There is a feature on our website to help you find the best size for your needs, and our knowledgeable staff will be more than happy to assist you with any questions you may have.

I'm having trouble paying online. What do I do?

If you are having difficulty paying online, please contact your Neighborhood Storage Management Office for assistance.

What do I need to rent the free truck?

To rent the free truck you will need to be at least 21 years old, have a current valid driver’s license and insurance card with your name on it, and make a $50 deposit. We accept cash or credit for the deposit. The rental times for the truck are generally 9:00am-4:30pm or 5:00pm-8:30am Monday-Saturday and 10:00am-3:00pm or 3:30pm-8:30am on Sunday (times vary by location).

Will I get an invoice in the mail?

Neighborhood Storage does send an invoice by email free of charge. If you request a mailed invoice there is $1.00 charge for this service.

Temperature vs. non-temperature controlled units?

Here are some things to think about when considering temperature controlled storage vs. traditional non-temperature controlled storage.

  • Drive up access is available with traditional non-temperature controlled units, but temperature controlled units are located in an enclosed building and you must carry your belongings down a hallway to access your unit.
  • Temperature controlled storage keeps your belongings in a defined temperature range, whereas non-temperature controlled storage is subject to widely changing temperatures.
  • Temperature controlled storage also keeps your belongings from the effects of high humidity. Self storage is sometimes subject to damp conditions.
  • By use of an interior hallway, temperature controlled units have less dust accumulation than non-temperature controlled storage and are insulated from the outside conditions.
I need help with moving in, do you know anyone who can help?

Each NSC location has a list of professional movers to help you with all of your moving needs. We also offer a FREE moving truck with move in. Just ask your site manager for details.

Can the free truck be taken out of state?

No, we're sorry but the truck must stay in the local area. (Within 50 miles of Rental Office)

What is the free truck?

We offer a 15 foot box truck complimentary for one time within the first two weeks of moving into a storage unit. If you wish to use the truck at a later date while a customer, there are half-day rental rates. Reservations should be made a few days ahead of time to guarantee availability.

We offer the truck at five of our Neighborhood Storage office locations:

I am new to the area. Is there anywhere I can obtain information about my new neghborhood?

Each facility has FREE maps of Marion County in each store to help you acclimate yourself to the area. There are some helpful links on our website to local resources.

What does the administrative fee cover?

It covers the processing of your paperwork, pest control and we add rodent bait just as a precaution.

Can a semi deliver my furniture into your storage units?

We have 24 locations to choose from at Neighborhood Storage and five locations offer enough room for a Semi to maneuver through the property.

Do you sell boxes and moving supplies?

This is very convenient so you can rent your storage unit, purchase boxes and moving supplies and book the free truck from one location, no need to waste time running all over town looking for moving supplies. Our prices are very competitive.

Why use Damp Rid?

Damp Rid is important for non-air conditioned and air conditioned units because it not only absorbs extra moisture from the air but also helps reduce mold and mildew stains, reduces allergens and eliminates odors.

Will I be able to contact Neighborhood Storages seven days a week?

Yes! Several of our locations are open 10:00am-4:00pm on Sundays for your convenience to move into a new unit, pay your storage rent, rent the truck or just to ask someone a question regarding your unit.

Does Neighborhood Storage provide a lock for the storage space?

You can purchase a new, packaged lock at your local Neighborhood Storage.

How do I pay my monthly bill?

At Neighborhood Storage we give you several options to make your monthly payment. We can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month and even debit your checking account automatically. You can pay online or over the phone through our automated payment system. And you can always go to your Neighborhood Storage location to pay your bill.

Am I renting the space month-to-month or am I on a long term lease?

Your contract is a month-to-month agreement with Neighborhood Storage. You can move out whenever you want. However, NSC does offer an incentive for paying long term.

Do you offer RV/boat/car/motorcycle parking?

Neighborhood Storage offers parking for RVs, boats, cars and motorcycles at several locations. Contact us for more information on outside parking.